TERRIBLE CUSTOMER SERVICE

by KARL HAMMOND on October 26, 2009

Company Name:: YELLAND PARTNERS

Today i was tipped over the edge . Having been renting a 2 bed apartment in Sydney , along with a male friend , i have become become accustomed to being the very last priority of a real estate group , which up until a year ago i had never heard of . I have tried on many occasions to speak to both contacts of Yelland Partners , i have left messages , and finally been left extremely frustrated when they don’t have the respect or courtesy to return a call . My patience has been oozing away over the past twelve months . Recently Yelland Partners have been issued with written notice of our intention to vacate the apartment . Having been trying to locate suitable accomodation elsewhere , i left prospective real estate agents Yellands number with a view to gaining a reference for my years stay . Simple you might think ? Only today another real estate agent informed me of the rejection of my tenancy application , on the grounds that Yelland had failed to return their calls , leaving me , the tenant , back at square one . I am generally disgusted by the treatment of tenants by real estate agents , the attitude apparently being the less money you are making them the less they will help you . Enough is enough . The good people of Australia , and Sydney in particular , need to know of Yelland Partners shocking attitude , and my suggestion is ,do yourself a favour , do not deal with these people , they have no interest in helping you if you are renting .I will be watching my journalist girlfriend very closely , to see what she has to say , and of course to write about YELLAND PARTNERS . You have been warned !

This post was submitted by KARL HAMMOND.

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